Are you our next Senior Account Manager

Life Under The Palms…

Two Palms Media is the agency we wanted to work for but couldn’t find. We’re an agency that puts our team first, gives everyone a voice and prioritises a balanced lifestyle.

We’re committed to fostering a great culture that aims to brings out the best in everyone. We are a diverse bunch and we celebrate the personalities that make up our family of creative people.

There are no passengers on this bus, our team work hard because they love what they do, and they strive to deliver exceptional work for our clients and each other.

Client Service at Two Palms

The Client Service team at Two Palms Media are trusted advisors and partners to our clients. They are strategic thinkers and champions of excellence. 

Client service brings all of Two Palms capabilities together to develop and deliver insightful and innovative solutions to any brief.

They are the growth drivers for our business, driving strategic relationships to shared success.

The role of our Senior Account Manager

Our Senior Account Manager is responsible for the day-to-day relationship of selected client relationships, managing all projects from initiation to completion.

The Bread & Butter of being our Senior Account Manager

Relationships

• Builds trusted relationships with senior and mid level clients alike, ensuring respect is core to each relationship
• The client’s go-to on the day-to-day
• Helps guide junior client service team members on the day-to-day, modelling collaborative and supportive behaviours, with an expectation of excellence
• Fosters tight knit relationships with colleagues, actively listening to and seeking guidance from others while gaining proficiency in interrogating and challenging solutions

Strategy

• Has a strong understanding of the client’s business and category, and how TPM disciplines can support clients to achieve their goals
• Develops insightful briefs and facilitates strategy and ideation across all disciplines
• Seeks opportunities to drive client growth across all disciplines, bringing in the right team at the right time
• Interrogates solutions to briefs to ensure clients will be presented with solid rationales alongside ideas and recommendations, to facilitate buy-in

Project management

• Programme / project lead
• Robust and accurate SOW development, mitigating risk and facilitating management of scope creep 
• Creates project plans ensuring accuracy against SOW and viability to deliver (in conjunction with ops)
• Actively negotiates with team members to find solutions to resourcing challenges
• Seeks creative solutions to delivery challenges and works with senior team members to resolve and mitigate impact to client and business

Commercial management

• Supports senior team in developing client business plans and executing against these
• Ensures all projects are correctly forecast, including accurate projection of revenue by month
• Tracks and flags any shifts in revenue throughout project progression
• Ensures minimum 90% recovery rate is delivered across all projects

How you do what you do

• A developing diplomat with beginner people and business management skills
• A proficient negotiator
• A true active listener who digests and acts upon the advice of others, balancing this with their own expertise and the expertise of our clients to ensure teams are confident, aligned, and delivering best in class solutions
• You operate with humility and do not hesitate to seek advice from others who have different expertise, or second opinions when required
• You are a keen learner with an appetite for personal and professional growth
• You seek mentorship and learnings from senior team members and colleagues alike
• You are collaborative by nature, and balance autonomy and personal initiative with wider consultation
• Your work is produced with precision, with everything from written communications and detailed documentation, to pixel perfect presentations, you are obsessed with the detail 
• You have excellent written and oral communication skills, and can flex your style to effectively communicate with any audience
• You are accountable for your own actions, receiving corrections and feedback from others as an opportunity to learn and grow
• You are proficient with facilitating conflict resolution
• You have strong emotional intelligence and are proficient with utilising empathy to manage your clients and team
• You are resilient, able to tackle and overcome challenges, and actively seek senior and junior support when needed to do so

The Perks 

Health & Wellness Benefits:

• Flexibility around 10-4 Core Hours (allowing you to schedule your working day in a way that best suits your life, working style and priorities).  
• Hybrid Working – split between our centrally located Darlinghurst office or WFH
• 2-week company shutdown for Christmas (Yes, no emails or workload for 2 weeks!)
• 5 days per year – work from anywhere in the world
• Two Palms Sabbatical- 2 years of work, 6 months paid time off

Training/Progression

• $1200 per person individual investment toward training & development
• 3 hours per week dedicated to mentorship or personal development
• Externally led Big Team Workshops
• Internally led Education & Creative Sessions
• Development and performance are reviewed formally at a cadence set by you 
• Annual Innovation Award – win a free trip overseas

Work & Culture

• Annual AGM -keeping the vision for Two Palms alive & on track
• No Lunchtime meetings (company policy)
• Friday Drinks- celebrating our team and wins of the week
• Bi-monthly full team events organised by our culture committee